[{"data":1,"prerenderedAt":495},["ShallowReactive",2],{"navigation":3,"\u002Freference\u002Ftroubleshooting-and-common-questions":105,"\u002Freference\u002Ftroubleshooting-and-common-questions-surround":492},[4,8,26,39,84],{"title":5,"path":6,"stem":7},"About this manual","\u002Fabout-this-manual","01.about-this-manual",{"title":9,"icon":10,"path":11,"stem":12,"children":13,"page":10},"Part 1: Understanding Cirrus Reader Studio",false,"\u002Funderstanding-cirrus-reader-studio","02.understanding-cirrus-reader-studio",[14,18,22],{"title":15,"path":16,"stem":17},"1. What Cirrus Reader Studio does","\u002Funderstanding-cirrus-reader-studio\u002Fwhat-cirrus-reader-studio-does","02.understanding-cirrus-reader-studio\u002F01.what-cirrus-reader-studio-does",{"title":19,"path":20,"stem":21},"2. Key concepts","\u002Funderstanding-cirrus-reader-studio\u002Fkey-concepts","02.understanding-cirrus-reader-studio\u002F02.key-concepts",{"title":23,"path":24,"stem":25},"3. Finding your way around","\u002Funderstanding-cirrus-reader-studio\u002Ffinding-your-way-around","02.understanding-cirrus-reader-studio\u002F03.finding-your-way-around",{"title":27,"icon":10,"path":28,"stem":29,"children":30,"page":10},"Part 2: Getting started","\u002Fgetting-started","03.getting-started",[31,35],{"title":32,"path":33,"stem":34},"4. Signing in and setting up","\u002Fgetting-started\u002Fsigning-in-and-setting-up","03.getting-started\u002F01.signing-in-and-setting-up",{"title":36,"path":37,"stem":38},"5. Quick start: your first publication on your website","\u002Fgetting-started\u002Fquick-start-your-first-publication-on-your-website","03.getting-started\u002F02.quick-start-your-first-publication-on-your-website",{"title":40,"icon":10,"path":41,"stem":42,"children":43,"page":10},"Part 3: Using Cirrus Reader Studio","\u002Fusing-cirrus-reader-studio","04.using-cirrus-reader-studio",[44,48,52,56,60,64,68,72,76,80],{"title":45,"path":46,"stem":47},"6. Dashboard","\u002Fusing-cirrus-reader-studio\u002Fdashboard","04.using-cirrus-reader-studio\u002F01.dashboard",{"title":49,"path":50,"stem":51},"7. Catalogue: publications","\u002Fusing-cirrus-reader-studio\u002Fcatalogue-publications","04.using-cirrus-reader-studio\u002F02.catalogue-publications",{"title":53,"path":54,"stem":55},"8. Catalogue: collections","\u002Fusing-cirrus-reader-studio\u002Fcatalogue-collections","04.using-cirrus-reader-studio\u002F03.catalogue-collections",{"title":57,"path":58,"stem":59},"9. Reader Instances","\u002Fusing-cirrus-reader-studio\u002Freader-instances","04.using-cirrus-reader-studio\u002F04.reader-instances",{"title":61,"path":62,"stem":63},"10. Putting a Reader Instance on your website","\u002Fusing-cirrus-reader-studio\u002Fputting-a-reader-instance-on-your-website","04.using-cirrus-reader-studio\u002F05.putting-a-reader-instance-on-your-website",{"title":65,"path":66,"stem":67},"11. Domains","\u002Fusing-cirrus-reader-studio\u002Fdomains","04.using-cirrus-reader-studio\u002F06.domains",{"title":69,"path":70,"stem":71},"12. Resource Manager","\u002Fusing-cirrus-reader-studio\u002Fresource-manager","04.using-cirrus-reader-studio\u002F07.resource-manager",{"title":73,"path":74,"stem":75},"13. Reader Users","\u002Fusing-cirrus-reader-studio\u002Freader-users","04.using-cirrus-reader-studio\u002F08.reader-users",{"title":77,"path":78,"stem":79},"14. Integrations","\u002Fusing-cirrus-reader-studio\u002Fintegrations","04.using-cirrus-reader-studio\u002F09.integrations",{"title":81,"path":82,"stem":83},"15. Settings","\u002Fusing-cirrus-reader-studio\u002Fsettings","04.using-cirrus-reader-studio\u002F10.settings",{"title":85,"icon":10,"path":86,"stem":87,"children":88,"page":10},"Part 4: Reference","\u002Freference","05.reference",[89,93,97,101],{"title":90,"path":91,"stem":92},"16. Troubleshooting and common questions","\u002Freference\u002Ftroubleshooting-and-common-questions","05.reference\u002F01.troubleshooting-and-common-questions",{"title":94,"path":95,"stem":96},"17. Limits and file types at a glance","\u002Freference\u002Flimits-and-file-types-at-a-glance","05.reference\u002F02.limits-and-file-types-at-a-glance",{"title":98,"path":99,"stem":100},"18. Glossary","\u002Freference\u002Fglossary","05.reference\u002F03.glossary",{"title":102,"path":103,"stem":104},"19. Getting help","\u002Freference\u002Fgetting-help","05.reference\u002F04.getting-help",{"id":106,"title":90,"body":107,"description":478,"extension":487,"meta":488,"navigation":489,"path":91,"seo":490,"stem":92,"__hash__":491},"docs\u002F05.reference\u002F01.troubleshooting-and-common-questions.md",{"type":108,"value":109,"toc":477},"minimark",[110,115,128,142,157,171,177,181,191,209,223,233,237,247,255,261,319,329,347,356,360,373,383,389,399,403,409,415,425,431,437,449,462,471],[111,112,114],"h2",{"id":113},"uploading","Uploading",[116,117,118,122,123,127],"p",{},[119,120,121],"strong",{},"My upload has been \"processing\" for a long time.","\nLarge files, especially audiobooks, take longer. The list updates by itself when processing finishes, so you do not need to reload. If a publication is still processing after an hour, contact ",[124,125,126],"a",{"href":103},"support",".",[116,129,130,133,134,138,139,141],{},[119,131,132],{},"My upload says, \"Failed\" or \"Quarantined\".","\nHover over the icon next to the title to read the message (see ",[124,135,137],{"href":136},"\u002Fusing-cirrus-reader-studio\u002Fcatalogue-publications#_74-processing-and-failed-uploads","Processing and failed uploads","). A quarantined file was flagged by the virus scanner. You cannot delete failed or quarantined uploads yourself; contact ",[124,140,126],{"href":103}," to have them removed.",[116,143,144,147,148,151,152,156],{},[119,145,146],{},"Some files were ignored, or I can't add an audio file by drag and drop or Google Drive.","\nDrag and drop and Google Drive accept EPUB and PDF files only; other file types are skipped. Use ",[119,149,150],{},"Upload Publication"," for audiobooks (",[153,154,155],"code",{},".lpf"," files).",[116,158,159,162,163,166,167,127],{},[119,160,161],{},"I can't upload any more publications.","\nYour workspace may have reached its plan's publication limit. Ask an admin to upgrade to a bigger plan under ",[119,164,165],{},"Settings → Subscription",". See ",[124,168,170],{"href":169},"\u002Fusing-cirrus-reader-studio\u002Fsettings#plans","Plans",[116,172,173,176],{},[119,174,175],{},"Nothing happens when I click Google Drive.","\nYour browser has probably blocked the pop-up window. Allow pop-ups for studio.cirrusreader.com and try again.",[111,178,180],{"id":179},"editing-publications","Editing publications",[116,182,183,186,187,127],{},[119,184,185],{},"I can't change the title, author, description or language.","\nThese come from the publication's file. Upload a corrected file as a ",[124,188,190],{"href":189},"\u002Fusing-cirrus-reader-studio\u002Fcatalogue-publications#_79-editions-update-a-publications-file","new edition",[116,192,193,196,197,200,201,204,205,127],{},[119,194,195],{},"My cover or metadata changes disappeared.","\nCover, metadata and sample changes are only saved when you click ",[119,198,199],{},"Save Publication Data"," at the bottom of the Properties panel. Clicking ",[119,202,203],{},"Confirm Metadata"," in the Edit Metadata dialog does not save on its own. See ",[124,206,208],{"href":207},"\u002Fusing-cirrus-reader-studio\u002Fcatalogue-publications#_76-the-properties-panel-and-how-saving-works","The Properties panel and how saving works",[116,210,211,214,215,218,219,127],{},[119,212,213],{},"Assigning a collection removed my publications from other collections."," ",[119,216,217],{},"Assign Collection"," replaces the collections of all selected publications. See ",[124,220,222],{"href":221},"\u002Fusing-cirrus-reader-studio\u002Fcatalogue-collections#_82-add-publications-to-collections","Add publications to collections",[116,224,225,228,229,232],{},[119,226,227],{},"\"Preview Sample in Reader\" is greyed out.","\nIt only works when some, but not all, chapters or pages are ticked on the ",[119,230,231],{},"Sample"," tab.",[111,234,236],{"id":235},"readers-and-your-website","Readers and your website",[116,238,239,242,243,127],{},[119,240,241],{},"The reader preview says, \"No publication loaded\".","\nYou have not chosen a preview publication. See ",[124,244,246],{"href":245},"\u002Fusing-cirrus-reader-studio\u002Fcatalogue-publications#_712-choose-the-preview-publication","Choose the preview publication",[116,248,249,252,253,127],{},[119,250,251],{},"The reader preview, or View Publication, just shows a spinning circle.","\nThe publication could not be loaded, but Cirrus Reader Studio does not show an error. Close the window, check that the publication has finished processing and try again. If it keeps happening, contact ",[124,254,126],{"href":103},[116,256,257,260],{},[119,258,259],{},"The reader does not appear on my website.","\nCheck:",[262,263,264,283,289,300,311],"ol",{},[265,266,267,268,271,272,275,276,279,280,127],"li",{},"The page's domain is in the Reader Instance's ",[119,269,270],{},"Permitted Domains"," and in exactly the right form. ",[153,273,274],{},"example.com"," and ",[153,277,278],{},"www.example.com"," are different domains. See ",[124,281,282],{"href":66},"Domains",[265,284,285,286,127],{},"The publication is ",[119,287,288],{},"Live",[265,290,291,292,295,296,127],{},"The website has the ",[119,293,294],{},"latest"," embed code. Every time you save a Reader Instance, the code changes. See ",[124,297,299],{"href":298},"\u002Fusing-cirrus-reader-studio\u002Fputting-a-reader-instance-on-your-website#_106-re-copy-the-code-after-every-change","Re-copy the code after every change",[265,301,302,303,306,307,310],{},"If the instance uses ",[119,304,305],{},"Pre Authentication",", your web team has set up the token request with a working, ",[119,308,309],{},"Active"," API key.",[265,312,313,314,318],{},"Your plan's data transfer allowance has not run out (see the ",[124,315,317],{"href":316},"\u002Fusing-cirrus-reader-studio\u002Fdashboard#_63-bandwidth-alerts","Dashboard",").",[116,320,321,324,325,328],{},[119,322,323],{},"Readers can see the whole publication, but I only wanted a sample.","\nCheck that ",[119,326,327],{},"Is Sample Instance"," is turned on for the Reader Instance on that page, and that you saved it and updated the embed code.",[116,330,331,334,335,338,339,342,343,346],{},[119,332,333],{},"My palette changes did not stick.","\nPreviewing a palette, or changing its colours, also makes it the default palette. Before you click ",[119,336,337],{},"Save Reader",", look at ",[119,340,341],{},"Default Palette"," on the ",[119,344,345],{},"Theme"," tab and set it back if needed.",[116,348,349,352,353,355],{},[119,350,351],{},"A domain I typed in the Reader editor now appears on the Domains page.","\nThat is expected: typing a new domain into ",[119,354,270],{}," adds it to your workspace's domain list.",[111,357,359],{"id":358},"deleting","Deleting",[116,361,362,365,366,368,369,372],{},[119,363,364],{},"I can't delete a domain.","\nIt is used by a Reader Instance. Remove it from that instance's ",[119,367,270],{}," first. The domain's ",[119,370,371],{},"Reader Instances"," tab shows which instances use it.",[116,374,375,378,379,382],{},[119,376,377],{},"I can't delete a font, logo, image or icon.","\nIt is used by a Reader Instance. Check ",[119,380,381],{},"Used by"," in its Properties panel and remove it from those instances first.",[116,384,385,388],{},[119,386,387],{},"I can't delete a metadata field.","\nArchive it first; only archived fields that are not in use can be deleted.",[116,390,391,394,395,398],{},[119,392,393],{},"I can't delete a Reader Instance.","\nIt is the default instance. Make another instance the default with ",[119,396,397],{},"Use for internal reading",", then try again.",[111,400,402],{"id":401},"account-and-access","Account and access",[116,404,405,408],{},[119,406,407],{},"I was signed out unexpectedly.","\nCirrus Reader Studio signs everyone out when it is updated to a new version. Sign in again. You may need to switch back to the right workspace.",[116,410,411,414],{},[119,412,413],{},"I can't see Subscription or Usage in Settings.","\nThose tabs are only for admins. Ask an admin of your workspace.",[116,416,417,420,421,127],{},[119,418,419],{},"Everything except Dashboard and Settings has disappeared.","\nAccess to the workspace is restricted because of a billing problem. See ",[124,422,424],{"href":423},"\u002Fusing-cirrus-reader-studio\u002Fsettings#_155-when-access-is-restricted","When access is restricted",[116,426,427,430],{},[119,428,429],{},"I can't invite anyone.","\nInviting needs an active paid plan, and you must be an admin. During a trial, an admin must choose a plan first.",[116,432,433,436],{},[119,434,435],{},"My invitation link does not work.","\nInvitations expire after 7 days and can only be used once. Ask the workspace admin to send a new one.",[116,438,439,442,443,446,447,127],{},[119,440,441],{},"A page shows just a number, such as \"404\" or \"500\", and a short message.","\nThe page could not be found or something went wrong. Use the browser's back button, or go to ",[119,444,445],{},"studio.cirrusreader.com"," to return to the Dashboard. If it keeps happening, contact ",[124,448,126],{"href":103},[116,450,451,214,454,457,458,461],{},[119,452,453],{},"The cookie notice keeps coming back.",[119,455,456],{},"Opt out"," only closes the notice for the current visit. Choosing ",[119,459,460],{},"Accept"," stops it appearing.",[116,463,464,467,468,470],{},[119,465,466],{},"I've lost my authenticator app.","\nContact ",[124,469,126],{"href":103}," to regain access to your account.",[116,472,473,476],{},[119,474,475],{},"I lost an API key.","\nThe full key is only shown once. Create a new key, give it to whoever needs it, then delete the old one.",{"title":478,"searchDepth":479,"depth":480,"links":481},"",1,2,[482,483,484,485,486],{"id":113,"depth":480,"text":114},{"id":179,"depth":480,"text":180},{"id":235,"depth":480,"text":236},{"id":358,"depth":480,"text":359},{"id":401,"depth":480,"text":402},"md",{},true,{"title":90,"description":478},"MuXhqEBBuZxSMHpZ8Qt2yq9ucp6Mk4Ft81DkBbsMdak",[493,494],{"title":81,"path":82,"stem":83,"description":478,"children":-1},{"title":94,"path":95,"stem":96,"description":478,"children":-1},1792515138117]